How can we help you?

We offer you the following secure payment options:

• Credit card – Visa, Mastercard, American Express
• Klarna – Invoice, instalments or instant bank transfer
• Apple Pay & Google Pay – Contactless with your smartphone
• SEPA direct debit – Conveniently by bank collection

All transactions are SSL-encrypted and 100% secure.

Yes! With Klarna invoice you can conveniently pay within 14-30 days of receiving the goods. At checkout simply select „Klarna" and then „Invoice". Klarna automatically checks your creditworthiness – the decision is made in seconds.

Yes, with Klarna instalments you can pay for your purchase in 6, 12, 24 or 36 monthly instalments. The interest and terms are shown to you transparently before completion.

As long as your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible by e-mail at info@karinex.de or by phone. After shipping, unactivated licence keys can be returned within 14 days.

Your invoice is sent automatically by e-mail to the address provided during the order. You will also find it in your customer account under „Orders". Do you need a separate invoice for your company? Contact us with your order number.

Free shipping! We deliver all orders within Germany free of shipping charges. For deliveries to other EU countries we charge a small flat rate – this is shown to you transparently at checkout.

Delivery times vary depending on the product:

• Software licences: Immediately by e-mail (within minutes)
• Physical media (USB/DVD): 1-3 working days within Germany
• Other EU countries: 3-7 working days

Orders placed before 2:00 pm are usually shipped the same day.

Yes! As soon as your order is shipped, you will receive an e-mail with the tracking number and a tracking link. This lets you follow the delivery status in real time. You will also find the tracking information in your customer account.

Yes, we deliver to all EU countries as well as Switzerland. The shipping costs and delivery times are shown to you at checkout. Additional customs fees may apply for non-EU countries.

The statutory right of withdrawal of 14 days from conclusion of the contract applies (§ 355 BGB). Once a licence key has been activated or used, returns are excluded under § 356 Abs. 5 BGB.

Returning is this easy:

1. Contact us by e-mail at info@karinex.de
2. You will receive a free return label
3. Pack the goods securely
4. Drop the parcel off at DHL
5. After receipt we refund within 3-5 working days

In the event of withdrawal or exchange within Germany, we cover the return shipping costs. You will receive a free return label from us.

After receipt and inspection of your return, we refund the purchase price within 3-5 working days to the original means of payment. For credit card payments, the credit may take up to 10 days depending on the bank.

Yes, 100 % legal. We sell exclusively original, unused Microsoft licences. Depending on the product, we either source them through the Microsoft partner programme Cloud Solution Provider (CSP), in which KARINEX is authorised (Microsoft Partner ID 7018124), or we resell original volume licences under the EU principle of exhaustion (CJEU judgment C-128/11, UsedSoft). All keys can be activated directly with Microsoft. Details are set out in § 5 of our terms and conditions.

After successful payment you receive your licence key immediately by e-mail – usually within 5-15 minutes. The e-mail contains:

• Your personal product key
• A step-by-step activation guide
• Download links (if required)

Activate Windows:

1. Open Settings → System → Activation
2. Click on „Change product key"
3. Enter your key and confirm

Activate Office:

1. Open an Office app (Word, Excel, etc.)
2. Go to Account → Change product key
3. Or visit setup.office.com

First check the following points:

• Typos: 0 (zero) vs. O (letter), 1 vs. I
• Correct version: Does the key match the installed software?
• Internet connection: Is your PC online?

If the problem persists, contact us – we will help immediately and find a solution!

This depends on the licence type:

• Windows: 1 PC per licence
• Office Home: 1 PC + tablets/smartphones
• Microsoft 365: Up to 5 devices simultaneously

You will find the exact terms of use on the respective product page.

No, you can also order as a guest. However, a customer account offers the following advantages:

• Order overview and invoices available at any time
• Faster checkout for future orders
• Exclusive offers and discounts

On the login page, click on „Forgot password?". Enter your e-mail address and you will receive a reset link within a few minutes.

Our friendly team is here for you:

• E-mail: info@karinex.de
• Phone: +49 322 210 977 46
• Free consultation: Arrange an appointment

Service hours: Mon-Sun 06:00-23:00

In accordance with the GDPR, you have the right to have your data deleted. Send us an e-mail at info@karinex.de with the subject „Data deletion" and we will process your request within 30 days.