Shipping carrier
Physical products are shipped exclusively via DHL. All shipments are insured and can be tracked online.
Shipping & Delivery
All the key information about shipping, delivery times and digital products at a glance.
Free shipping
Within Germany
Delivery with DHL
Reliable & insured
2–5 working days
Physical products
Instant download
Digital products
Delivery area
We deliver exclusively within Germany. For deliveries to other countries, please contact our customer service.
Shipping costs
Free shipping
0 €
Shipping within Germany is completely free for you – regardless of the order value.
Delivery times – physical products
- 2–5 working days after receipt of payment
- Delays are communicated transparently
- Tracking updates by e-mail
Digital products
Instant download
- Download link immediately after receipt of payment by e-mail
- No physical shipping required
- No waiting time – ready to use instantly
Shipment tracking
- DHL tracking number by e-mail after dispatch
- Trackable online at any time at dhl.de
- Status updates directly from DHL
Local pickup
Self-pickup is unfortunately not possible. All orders are shipped via DHL or provided digitally.
Transport damage
Should your shipment arrive damaged:
- Check the goods immediately upon receipt
- Document the damage with photos
- Report the damage to the carrier
- Contact our support
Important notes
- Incorrect address details may result in additional costs
- If acceptance is refused, the shipping costs will be charged
- Please make sure the delivery address is correct
Questions about shipping?
Our support team is happy to help you with all questions about shipping and delivery.
