Returns & Exchanges – Easy & Fast | karinex
Returns & Exchanges – Easy & Fast | karinex
Returns & Exchanges
We want you to be satisfied with your purchase. Should an item not fit or not meet your expectations, we offer you a hassle-free return and exchange option.
Return period
You can return items to us within 100 days of receipt.
Conditions for returns
- The item must be unused
- The item must be in its original condition
- All labels, seals and packaging must be present
Digital products
As soon as a digital product has been sent, activated or downloaded, your right of withdrawal expires completely.
A return or refund is then no longer possible.
Return label
After registering your return, we will send you a free return label by email. You can then simply drop off the parcel at the nearest drop-off point.
How the return works
- Fill out the form below to register your return or exchange
- We will then send you your return label and all return information by email
- Pack the item securely and drop off the parcel at the nearest drop-off point
Refund
As soon as your return has reached us and been inspected, the refund will be issued to the payment method originally used.
Exchange
If you would like to exchange an item, please let us know the desired variant in the form.
Non-returnable items
- Used or damaged items
- Items without labels or original packaging
- Personalised or custom-made products
Frequently asked questions
After we have received your parcel, processing usually takes 3–5 working days. The refund is then arranged immediately.
Yes, that is possible. However, in this case we do not cover the shipping costs. Please send the item to our address and include your order number.
In this case, please contact us immediately at support@karinex.de with photos of the damaged item. We will then take care of a solution.
Return form
Please fill out this form. The message will be sent directly to our support email.
Contact
If you have any questions, we are always available to help.
Email: support@karinex.de
Phone: +49 1556 3133956
WhatsApp: +49 1522 7322222
Service hours: Mon.–Sun., 08:00–23:00
Alternatively, you can reach us via our contact form – we reply quickly and reliably.
