Returns & refunds – Easy & Fast | karinex
Returns & refunds – Easy & Fast | karinex
Returns & Exchanges
We want you to be happy with your purchase. If an item doesn't fit or doesn't meet your expectations, we offer a hassle-free return and exchange option.
Return period
You can return items to us within 100 days of receipt.
Return conditions
- The item must be unused.
- The item must be in its original condition.
- All labels, seals and packaging must be present.
Digital products
Once a digital product has been shipped, activated or downloaded, your right of withdrawal expires completely .
Returns or refunds are no longer possible after this point.
Return label
After you register your return, we will send you a free return label via email. You can then simply drop off the package at your nearest drop-off point.
This is how the return process works
- Fill out the form below to register your return or exchange.
- We will then send you your return label and all return information via email.
- Pack the item securely and drop the package off at the nearest collection point.
refund
Once your return has been received and inspected, the refund will be issued via the original payment method used.
exchange
If you would like to exchange an item, please let us know the desired size or variant in the form.
Non-returnable items
- Worn or damaged items
- Items without labels or original packaging
- Personalized or custom-made products
Frequently Asked Questions
Once we receive your package, processing usually takes 3-5 business days. The refund will then be processed immediately.
Yes, that's possible. However, we won't cover the shipping costs in this case. Please send the item to our address and include your order number.
In this case, please contact us immediately at support@karinex.de with photos of the damaged item. We will then find a solution.
Return form
Please fill out this form. The message will be sent directly to our support email address.
contact
We are always available to answer your questions.
Email: support@karinex.de
Telephone: +49 (0) 123 456 789
Opening hours: Mon-Fri 9:00-18:00
