Right of Withdrawal

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days:

• in the case of the delivery of goods (physical data carriers such as a DVD or USB stick): from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods;
• in the case of contracts for the supply of digital content not supplied on a physical data carrier (activation key by email): from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us

by means of an unequivocal statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which the notification of your withdrawal from this contract was received by us. For this reimbursement, we shall use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

In the case of the delivery of goods, we may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling of the goods other than what is necessary to establish their nature, characteristics and functioning (§ 357 Abs. 7 BGB). For digital content whose supply has not yet begun, you do not owe any compensation for loss of value (§ 357a Abs. 3 BGB).

— End of the withdrawal instructions —

Early expiry of the right of withdrawal for digital content

In the case of the supply of digital content not supplied on a physical data carrier (activation key by email), the right of withdrawal expires early if:

• we have begun performance of the contract (transmission of the activation key),
• you have previously expressly agreed that we may begin performance of the contract before the expiry of the withdrawal period,
• you have previously confirmed your awareness that, by giving this consent, you lose your right of withdrawal once performance of the contract begins, and
• we have provided you with a confirmation in accordance with § 312f BGB on a durable medium.

We obtain the express consent and the confirmation of awareness during the ordering process via a separate selection field that must be actively confirmed („checkbox“). Once this consent has been given and the activation key has subsequently been provided, the statutory right of withdrawal for the digital content concerned is extinguished.

Model withdrawal form