Warranty
Information about the statutory warranty and voluntary guarantee services.
Statutory warranty
As a consumer, you have statutory warranty rights against us as the seller in the event of defects in the purchased item, pursuant to §§ 434 ff. BGB (German Civil Code).
- Warranty period: 24 months from delivery (new goods, B2C)
- Right to subsequent performance (repair or replacement)
- If subsequent performance fails: withdrawal or price reduction
- Reversal of the burden of proof in the first 12 months in favour of the consumer
Note
The statutory warranty applies against us as the seller and is independent of any manufacturer guarantees.
Voluntary guarantee
In addition to the statutory warranty, some manufacturers offer voluntary guarantee services. Whether and to what extent a manufacturer guarantee exists can be found in the respective product information or the manufacturer’s guarantee conditions.
Your rights remain unaffected
A voluntary manufacturer guarantee exists alongside the statutory warranty rights and does not limit them.
Note for business customers (B2B)
For entrepreneurs within the meaning of § 14 BGB, different warranty rules apply. The warranty period is 12 months from delivery.
Further information can be found in our General Terms and Conditions and on our B2B page.
What is covered?
Covered
- Manufacturing defects
- Material defects
- Functional defects on delivery
- Deviation from the product description
Not covered
- Normal wear and tear
- Improper use
- Damage caused by third parties
- Unauthorised repair attempts
How to assert your claims
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Get in touch
Contact our customer service by e-mail or contact form with a description of the defect.
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Review of the claim
We review your claim and inform you promptly about the next steps.
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Processing
Depending on the case, a repair, replacement or refund is carried out in accordance with the statutory provisions.
Questions about the warranty?
Our customer service is happy to help you with questions about the statutory warranty and guarantee.
